Inbound Customer Support
Take our Inbound customer service and competitive inbound rates covering the world at any given moment with our devoted agents. Using Custom IVR, Welcome Messages, Crystal Clear Audio, and call recording, your calls are our most important consideration and your clients will never be unsatisfied with queries, we provide the greatest inbound customer services with top-notch replies and reporting.
Customer Support
- General Inquiries: Addressing questions and accommodating the concerns of customers according to products, services, or policies.
- Technical Support: Guide customers with technical issues or diagnosing.
- Order Status and Tracking: Provide information to the customers regarding the status of orders and help customers to track their shipments.
Sales Support
- Product Information: We Offer detailed information according to products or services to help customers make informed purchasing decisions.
- Assistance with Purchases: Guiding customers through the buying process and helping with order placement.
Complaint Resolution
- Handling Complaints: Experience trouble-free complaint resolution. We Categorize on time and effective solutions for your customer satisfaction.
- Escalation Processes: For complicated problems, trust our seamless advance processes. We upgrade challenges to higher inbound support levels, ensuring every concern is addressed with proficiency.
Virtual Receptionist Services
- Call Routing: Straight-up incoming calls to take possession of departments or individuals.
- Automated Responses: Provide robotic responses for basic queries through interactive voice response (IVR) systems.
Outbond Customer Support
Our outbound customer support services beneficially reach customers to inform them about new services, conduct follow-ups, and recall them of approaching appointments. Outsourcing to us can prepare for 50% savings on functional costs. Our experienced team offers endless support 365 days a year, guaranteeing continuous and reliable service. Our most important outbound customer service professional represents your brand and increases your (ROI) Return on Investment from the first call. Committed managers oversee call quality through exacting review and observing the call recordings, providing high-quality customer service delivery.
Lead Generation
GitX is an expert in converting visitors into reliable customers. GitX is an expert in converting visitors into reliable customers. GitX is an expert in converting visitors into reliable customers. We create an adapted database that takes captive customer preferences and concerns, keeping you up-to-date. Additionally, we continuously concentrate our scripts based on customer response to optimize customer acquisition and manage results.
Customer Retention Services
Validate that customer retention is more economical than appropriation, GitX focuses attention on delivering unexpected experiences in every association. Our 24/7 deferential and professional support assures personalized attention and encourages experience relationships with every customer.
Product Promotion Services
Compete to reach your target market or plan a product introduction? GitX experienced outbound call center team pursues increasing buyer satisfaction and enlarging market reach. We are excellent at providing informative, inquiries, promotional, and reminder services, ensuring your product or brand remains at the position of prominence of the consumer’s brain.
Market Intelligence Services
Our experienced team delivers accurate market perception to support your business needs. According to market observation calls, we assess market opportunities and metrics. By taking advantage of our services, you can improve your marketing campaigns and increase overall business production.
Telemarketing Services
Take advantage of our extensive proficiency in outbound telemarketing, we successfully identify, interconnect, and convert new leads. As the development of your team, our outsourced outbound call center team consistently markets your products and business. Our overarching complete telemarketing services efficient the sales-ending process with accuracy and efficiency.
Appointment Scheduling
Well-organized appointment makes arrangements for increased time management, productivity, and decompress. GitX enables absolute integration of your principles or our custom-built system for appointment bookings. Our appointment organizes services authorize your company to boost sales, managed by a devoted team that verifies precise calendar management.
Customer Surveys
Improving outbound customer services is important for business growth. GitX serves to collect valuable feedback on your products and services. Daily surveys offer insights into leverage and weaknesses and qualify necessary adjustments. Proceeding toward customer surveys provides deliberate insights into new market chances and methods for growth.
Subscription Renewal Services
We provide comprehensive support for your subscription renewal needs, including timely reminders and multi-channel communication. Our team efficiently manages early renewal notifications and online support, all at a fraction of the cost.
BPO Services
We can help you with everything from strategic email, inbound, outbound, social media, and live chat to impacting your online presence. We place an intense focus on Search Engine Optimization (SEO) and our experienced team uses a comprehensive approach to form a decisive part of a large-scale Telemarketing Strategy.
Virtual Assistant Services
- Administrative Support: Properly manage your administrative tasks with our virtual assistants, handling schedules, email management, and document preparation.
- Email and Chat Support: Upgrade communication channels with our virtual assistant, adept at managing emails and providing live support through chat services.
Offshore Outsourcing
- Global Talent Access: With the help of our offshore outsourcing services, you may use the strength of a worldwide talent pool to find qualified personnel for a range of business requirements.
- Quality Assurance: Uphold superior standards with our offshore teams committed to reaching your business goals and providing excellence in delivery.
Live Chat Services
- Multi-channel ticket handling: Make use of our tech support options, where our specialists quickly and effectively resolve complicated issues so that visitors to your website can always find the answers they need.
- Technical assistance for apps We have a team of experts who are well-versed in the newest techniques and technologies to guarantee that your clients' technical problems are resolved quickly.